Return Policy

This Return Policy outlines the terms and conditions under which customers may return products purchased from our store. By placing an order, you agree to the terms of this policy.

All products sold through our store are subject to a made-to-order business model, which means that items are produced upon receiving customer orders. As a result, we do not maintain an inventory of products. This approach allows us to offer a diverse range of high-quality apparel and innovative baby monitoring solutions while keeping costs low.

Customers are entitled to request a return or exchange under the following conditions:

1. **Defective or Damaged Items**: If you receive an item that is defective or damaged upon arrival, you must notify us within 7 days of receiving the product. We will require photographic evidence of the defect or damage to process your request. Upon verification, we will offer a replacement or a full refund at our discretion.

2. **Incorrect Items**: If you receive an item that does not match your order, you are required to contact us within 7 days of receipt. We will review your claim and, if validated, provide instructions for returning the incorrect item and receiving the correct one.

3. **Change of Mind**: Due to the nature of our made-to-order business model, we do not accept returns for items ordered by mistake or for reasons of buyer's remorse. All sales are final unless the item is defective or incorrect as outlined above.

4. **Return Process**: To initiate a return, please contact our customer service team via email at PixelPrintDesigns79@gmail.com. Include your order number, a description of the issue, and any supporting documentation (e.g., photographs). We will respond with instructions on how to proceed with the return.

5. **Shipping Costs**: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. In such cases, we will cover the return shipping costs.

6. **Refund Timeline**: Once a return is approved and the item is received, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.

This Return Policy is governed by the laws of the United States and is intended to comply with applicable international laws. We reserve the right to amend this policy at any time, and any changes will be effective immediately upon posting on our website.

For any questions or concerns regarding this Return Policy, please do not hesitate to contact us.